Refund Policy

All refund requests are sent to our Customer Support management to be handled in a case-by-case manner. Refunds may only be granted for charges made in the last 60 days. If you request a refund from your bank or card issuer due to unauthorized or fraudulent use, the Billing company at its discretion, to prevent further unauthorized use, block your account or card from use at all Broad Street Paper Co. network websites. This will not however prevent unauthorized use at non customers, and is not a substitution for your contacting your financial institution to prevent further misuse